Weekend Customer Service Representative

To support a growing team, the part-time Weekend Customer Service Representative will handle inbound and outbound calls for ride scheduling, issue resolution, and member support, working remotely for 20 hours each weekend.

Key responsibilities

• Assist members with scheduling, updating, or canceling transportation through inbound and outbound calls
• Resolve transportation-related issues and document interactions accurately in the CRM system
• Ensure compliance with state Medicaid, HIPAA, and transportation requirements while maintaining high-quality service standards

Required qualifications

• 1+ year of experience in a call center, customer service, healthcare, transportation, or similar role
• MUST HAVE YOUR OWN EQUIPMENT
• Strong communication skills and ability to remain calm under pressure
• Detail-oriented with the ability to navigate multiple computer systems efficiently
• Reliable attendance and punctuality