Tier 1 Help Desk Technician

Covering the Hawaii Standard Time business day, the full-time Tier 1 Help Desk Technician will take inbound calls and tickets from dental practices, resolving Tier 1 issues on first contact while working remotely.

Key responsibilities

• Resolve Tier 1 issues for dental practices through inbound calls and tickets, ensuring first-contact resolution
• Perform technical tasks such as password resets, user account setups, and troubleshooting of Windows 10, Microsoft 365, and dental practice management software
• Document work thoroughly for seamless handoff to teammates and provide limited Saturday coverage as part of an on-call rotation

Required qualifications

• At least 1 year of technical support experience
• At least 1 year of customer service experience
• High school diploma or equivalent; IT degree or equivalent hands-on experience preferred
• Ability to reliably work 8:00 AM to 5:00 PM Hawaii Standard Time, Monday through Friday
• Quiet, private home workspace suitable for calls involving patient information