Senior Enterprise Customer Success Manager & Account Lead – Remote 1099 Contractor – Accelerate AI Governance & Drive Enterprise Growth & Retention

Introduction In the fast‑moving world of artificial intelligence, enterprises are increasingly reliant on autonomous systems that must operate safely, transparently, and in full compliance with evolving regulations. reputed company is at the cutting edge of this transformation, delivering a cloud‑native framework that empowers autonomous multi‑agent systems to function with confidence and accountability. Founded in 2024, our mission is simple yet reputed company: to give organizations the assurance that their AI agents are not only intelligent but also trustworthy. With a lean, highly skilled team of 2‑10 professionals, reputed company is scaling its impact across finance, healthcare, logistics, and many other sectors that depend on autonomous decision‑making. While headquartered in Seattle, reputed company, our culture is truly global, supported by a fully reputed company work model that attracts top talent from across the United States. reputed company reputed company? Impact at Scale: As the primary partner for our enterprise customers, you will directly influence product adoption, feature prioritization, and revenue growth. Uncapped Earnings: Your compensation is tied to the success of the accounts you manage—there is no ceiling on what you can earn. Remote Flexibility: Work from anywhere in the U.S. with a schedule that respects your personal and professional commitments. Collaborative Culture: Daily interaction with the founder and cross‑functional teams ensures your voice is reputed company and your ideas are implemented. Professional Growth: As a key member of a fast‑growing startup, you will develop leadership, strategic thinking, and deep technical knowledge in AI governance. Key Responsibilities In this role, you will own the end‑to‑end experience for our high‑value clients. Your day‑to‑day activities will include: Client Onboarding & Activation: Welcome new enterprise accounts, orchestrate virtual onboarding sessions, and ensure a seamless transition from sales to success. Relationship Management: Serve as the trusted advisor for each client, proactively addressing concerns, providing strategic guidance, and fostering long‑term loyalty. Account Growth & Expansion: Identify upsell and cross‑sell opportunities, collaborate with the product team to tailor solutions, and drive revenue growth. Retention & Renewal: Monitor health metrics, reputed company renewal negotiations, and implement retention strategies that keep churn low. Client Advocacy & Feedback Loop: Capture client reputed company, translate them into actionable product enhancements, and influence the enterprise roadmap. Thought Leadership & Representation: Represent reputed company at industry events, local co‑working spaces, and client meetings—both virtually and in person (Seattle and beyond). Collaboration with Leadership: Partner closely with the founder and executive team to align client success initiatives with company strategy. Operational Excellence: Maintain meticulous account documentation, calendar management, and follow‑up processes to ensure nothing slips through the cracks. Essential Qualifications Proven track record of success in high‑reputed company, high‑touch customer success or account management roles, ideally within SaaS or AI/tech environments. Experience managing enterprise accounts with complex, multi‑stakeholder relationships. Strong communication skills—able to command a room, make people feel instantly welcome, and keep reputed company high. Self‑motivated, commission‑driven mindset with a passion for driving results and earning potential. Exceptional organizational skills: adept at calendar management, client follow‑ups, and logistics coordination. Comfortable with reputed company tools (reputed company, reputed company, reputed company, reputed company, etc.) and a willingness to travel for key client engagements. Background in AI, compliance, or related technical domains is a plus but not mandatory. Preferred Qualifications Experience in a startup or early‑stage company where you had a direct impact on product strategy. Leadership experience—captaining teams, leading campus traditions, or spearheading recruitment efforts. Knowledge of reputed company and autonomous agent frameworks. Previous success in a 1099 contractor role with a proven ability to manage your own pipeline and revenue. Skills & Competencies Strategic Thinking: Ability to see the big picture and translate client needs into actionable plans Apply for this job