Remote Technical Support Technician II

VIVA USA Inc. seeks a Technical Support Technician II to provide day-to-day remote technical support across military, public safety, and critical infrastructure sectors. You will collaborate with engineering and product teams to improve services based on customer feedback.

The role requires strong networking, VoIP, and ITIL knowledge, with the ability to document triage steps and resolutions. Shift patterns include 24/7 operations and weekend coverage as needed.