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[Hiring] Transcription Project Manager @Planet Depos

Role Description

Transcription Project Managers are responsible for coordinating and managing transcription jobs through several stages. This includes:

  • Receiving, assessing, and assigning audio files for transcription
  • Communicating regularly with reporters and transcribers
  • Responding to client requests
  • Tracking deadlines
  • Updating job records
  • Other related tasks

The ideal candidate is a positive team player with excellent organization and communication skills, who can work well under pressure in a fast-paced environment. They must be able to:

  • Decisively act in important situations using discretion and independent judgment
  • Easily grasp concepts
  • Solve problems in a professional and timely manner

Essential Functions:

  • Receive and review audio/files from digital reporters and resources
  • Assign transcription and scoping assignments to resources and vendors
  • Coordinate, manage, and track statuses as needed
  • Communicate with resources regarding audio/transcript status and other client requests
  • Provide feedback on job submissions
  • Monitor department inbox to promptly respond to client questions and other requests
  • Handle transcription-related phone calls
  • Coordinate deliverables with other Operations departments
  • Guide clients through the client-provided audio transcription request process, including providing cost estimates
  • Maintain up-to-date information in databases and job boards
  • Quality-check, format, and finalize transcripts as needed
  • Provide suggestions on how to improve transcription workflow, policies, and procedures through process improvements and/or utilization of technology
  • Other duties as assigned

Qualifications

  • Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required
  • Transcription experience preferred
  • Superb written and verbal communication skills
  • Experience with Microsoft Office products
  • Strong attention to detail and excellent customer service skills
  • Analytical and problem-solving skills
  • Decision-making skills and good judgment
  • Ability to work in a professional and confidential environment

Requirements

  • Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required
  • Transcription experience preferred
  • Must have superb written and verbal communication skills
  • Experience with Microsoft Office products
  • Strong attention to detail and excellent customer service skills
  • Analytical and problem-solving skills
  • Decision-making skills and good judgment
  • Must be able to work in a professional and confidential environment

Benefits

  • Medical
  • Dental
  • Vision
  • Voluntary Term Life Insurance
  • Voluntary Long Term Disability
  • PTO
  • Paid Holidays
  • 401(k)
  • Employee Assistance Program (EAP)

Company Description

EOE M/F/D/V

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